Terms of Service

3. User Accounts

When you engage our services, you may be required to provide certain information including business details, login credentials, and account access. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Payment Terms

Payment terms are specified in your service agreement. General payment terms include:

• Monthly subscription fees are billed in advance
• One-time setup fees are due upon project commencement
• All fees are non-refundable unless otherwise stated
• We reserve the right to modify pricing with 30 days notice

Failure to make timely payments may result in service suspension or termination.

5. Service Guarantee

We stand behind our work with a 90-day guarantee. If you're not satisfied with our services within the first 90 days, we will work with you to resolve any issues. Our guarantee covers:

• Implementation completion within agreed timelines
• System functionality as specified in project scope
• Bug fixes and technical issues related to our work

6. Intellectual Property

The work product created specifically for your business becomes your property upon full payment. However, we retain rights to:

• Our proprietary templates, frameworks, and methodologies
• Reusable code libraries and components
• Training materials and documentation formats
• The right to showcase anonymized results as case studies

7. Limitation of Liability

To the maximum extent permitted by law, Vantage CRM shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or data breach by third-party platforms
• Business interruption or system downtime
• Damages arising from third-party service providers

Our total liability shall not exceed the amount paid by you for services in the 12 months preceding the claim.

8. Termination

Either party may terminate services according to the terms specified in the service agreement. Upon termination:

• You will retain access to work completed and paid for
• We will provide reasonable transition assistance
• Outstanding payments become immediately due
• Confidential information must be returned or destroyed

9. Confidentiality

We treat all client information as confidential. We will not disclose your business information, strategies, or data to third parties except as necessary to provide our services or as required by law. Our team members are bound by confidentiality agreements.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify active clients of significant changes via email. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.